Frequently Asked Questions

If a campervan holiday is a new experience for you, you’re definitely in for a treat. You may well also have a few questions about how it all works. Even if you’ve travelled with a campervan in the past, it’s understandable that you might have some questions about booking a campervan through Deal Dubs. To help you find all the information you need, we’ve put together this page with some of the questions we’re asked most often about hiring and travelling with one of our campervans.

Here you should be able to find answers to many of the practical questions our customers often have, including what you need to bring with you on your trip, when you can pick up and drop off your campervan, and what exactly is included in our standard campervan hire. If you’ve already booked your campervan, the answers below will also you to plan your trip.

We want you to feel totally confident about your campervan holiday. If the information that you need isn’t included in the frequently asked questions below, we’re here to help. We’re happy to answer any and all questions so don’t hesitate to get in touch.

Pick-up time is at 10am. Drop off will be before 4pm. This ensures we have enough time to get the campers cleaned and checked over so that the next people to use them enjoy the same high standards that you will experience. If your campervan is not booked out on the same day, we may be able to be flexible on these times.

Your campervan will have a full tank when you collect it, and we ask you to return with the same amount of fuel. There is a petrol station within a mile of our location.

Sorry, all vans are non-smoking and fitted with both smoke and CO2 detectors. If there is evidence of smoking we reserve the right to charge an additional £50 valeting fee.

Anyone over 23 and under 75 years old, who has held a full UK driving license for 3 years, can drive our vans. You must provide a copy of your driving license and 2 forms of suitable ID to meet the insurance requirements. There may be an insurance supplement if you are aged 23-25, have been banned or had specific convictions in the past. We will advise you of this at the time of booking. The main driver’s insurance is included in the hire cost. Up to 3 extra drivers can be added at just £5.00 person / day part.

Fully comprehensive main driver insurance, UK breakdown cover, cutlery, crockery, cooking utensils and equipment, cooking gas, tea & coffee and lots of other little extras.

We also provide: * Kettle * Saucepan * Frying pan * Cunning device that lets you make toast on a gas hob * Sharp knife * Scissors * Food Storage containers * Washing up liquid * Torch * Smoke & carbon monoxide detector * Fire extinguisher * Fire Blanket * Tea, coffee, sugar & coffee mate * corkscrew and bottle opener * can opener *Salt & pepper (and other spices) * Cheese grater * Measuring jug * Cooking utensils * Cleaning materials * Curtains and front windscreen cover * Gas bottle * Full tank of diesel

You can choose to add: * Extra drivers * * Drive-away awning * Camping table and chairs * Comfy camping chairs * *Childs hammock.

Of course! Our property is alarmed and monitored by CCTV. However, we do have to state that you leave your vehicle and contents at your own risk.

We are happy to collect you from the local train station for free (Deal Kent). You can also leave your own vehicle with us during the hire period if needed.

Absolutely! Our location is perfect for a European adventure. You need to let us know if you’re leaving the UK so your van can be properly insured, has upgraded breakdown cover, has it headlamps adjusted to drive on the right etc. We will also make sure you have everything you need to stay legal with a European compliance pack.

Yes, all our campervans have new 240v hook ups, fitted by a qualified electrician and certificated to ensure your safety. A hook up cable is supplied. They also come with at least 2 cigarette power sockets and dedicated USB charging points.

Simply bedding, clothing and food! Your camper will have almost everything else you need included as standard. Once you’ve booked you will receive a full inventory to double check!


Please note that since the Covid 19 pandemic, we now supply disposable plates, bowls, cups and cutlery.  These are designed to be reused, but ultimately composted or recycled.  If you prefer, please bring cutlery and plates from home to use during your hire, and take them with you when you leave.

Of course, nothing beats taking your best friend (or two) along with you on your holiday! Just book our superb pet package before you travel and we’ll include seat covers, a travel water bowl and cover the extra valeting required when you get back.

Deal Dubs has a Dartford crossing account for our campervans, so you don’t need to pay anything or worry about getting online during your holiday.  We ask that you leave £2.50 in the ashtray each time you cross to cover the extra cost.

All of our campers sleep at least 4 adults, but as each van is slightly different so it’s worth exploring each one for specific sleeping arrangements. We can also offer a toddler hammock that can be placed over the front seats and you can always add an awning as an extra bedroom if needed.

We are required to check everyone’s license through the DVLA license check process. You can hire with 3 or 6 points, although it may affect your security deposit. Unfortunately our insurance doesn’t cover drivers with more than 6 points.

Of course you can, you can even climb in and have a good look around to see which one will suit you best, and go for a test drive. Give us a call beforehand just to make sure we have at least one campervan available for you to explore!